PRIVACY POLICY

Last updated January 30, 2025

This Privacy Notice explains how Rawhyde Adventures (“Rawhyde,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you access our services (“Services”), including:

• Visiting https://www.RawhydeAdventures.com or any website that links to this Privacy Notice
• Registering for training, training-tours, or events
• Communicating with us for sales, marketing, or support purposes

If you do not agree with this Privacy Notice, please discontinue use of our Services.

1. Information We Collect

Information You Provide

We collect personal information you voluntarily provide when you inquire about our services, register for a class or tour, complete booking forms, sign waivers, or otherwise communicate with us. This may include your name, contact information, emergency contact details, and other information necessary to deliver our services.

Booking, Payment, and Waiver Information

Rawhyde uses third-party platforms to manage bookings, payments, customer records, and liability waivers:

• Rezdy – Our online booking and payment platform
• Zoho – Our customer relationship management (CRM) system
• SmartWaiver – Our electronic waiver and release platform

Payment information is processed securely through Rezdy and its integrated payment providers. Rawhyde does not store full credit card numbers or payment credentials on its own servers.

Information submitted through SmartWaiver is used solely for liability, safety, and legal compliance purposes.

Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information to help maintain site security, improve performance, and analyze visitor behavior. This may include:

• IP address
• Browser and device type
• Operating system
• Language preferences
• Referring URLs
• Pages viewed and interaction data

We use cookies and similar technologies for analytics, functionality, and user experience.

Device and Location Data

We may collect approximate or precise location data depending on your device settings and permissions.

Information From Other Sources

We may receive limited information from third-party marketing or analytics partners, public databases, or social media platforms, consistent with applicable laws.

2. How We Use Your Information

We process personal information to:

• Provide and manage training programs, tours, and events
• Process registrations, bookings, and payments
• Manage customer records through our CRM
• Respond to inquiries and support requests
• Send administrative and operational communications
• Improve our services, website, and customer experience
• Conduct marketing and promotional activities where permitted

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website and analyze usage. You may control cookie settings through your browser.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, comply with legal obligations, and resolve disputes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

6. Information From Minors

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is identified, it will be deleted promptly.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Request access to your personal information
• Request correction or deletion of your information
• Restrict or object to certain processing
• Withdraw consent where applicable

Requests may be submitted by contacting I[email protected].

8. Do-Not-Track Signals

Some browsers offer a Do-Not-Track (DNT) setting. At this time, there is no industry standard for responding to DNT signals, and Rawhyde does not respond to them.

9. Updates to This Policy

We may update this Privacy Policy periodically. The revision date at the top reflects the most recent update.

10. Contact Information

Rawhyde Adventures
Email: [email protected]

Photo & Video Release Policy

Rawhyde Adventures photographs and records video during training programs, tours, and events for marketing, promotional, and documentation purposes.

By participating in a Rawhyde event, you grant Rawhyde the irrevocable, royalty-free right to use your image, likeness, voice, and appearance in any media now known or later developed, without compensation.

If you have concerns regarding media usage, please contact us prior to your event. While we cannot guarantee exclusion in group environments, we will make reasonable efforts to accommodate requests.

BMW of North America – General Media Release

Some Rawhyde events may involve filming by BMW of North America, LLC. By participating in such events, you grant BMW of North America the unrestricted, worldwide right to use your image, likeness, and voice in any media for promotional, documentary, or commercial purposes.

You acknowledge that BMW of North America owns all rights to such media and that participation does not entitle you to compensation.